TERMS OF SERVICE

ELVERA 

OVERVIEW

Welcome to ELVERA.

Throughout the site, the terms “we”, “us” and “our” refer to ELVERA. ELVERA operates this website and online store, including all related information, content, features, tools, products and services to provide you with a curated shopping experience (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

1. ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction.

You may be required to provide personal information such as your name, email, billing, and shipping details. You agree that all information provided is accurate and up to date.

You are responsible for maintaining the confidentiality of your account and for all activities under it.

2. OUR PRODUCTS

We specialise in curated luxury designer handbags.

We make every effort to display products as accurately as possible. However, actual colours, textures, and condition may vary slightly depending on your device or individual perception.

All products are described to the best of our knowledge. Due to the nature of luxury resale, minor signs of wear may be present and are reflected in the product description.

We reserve the right to update, modify, or discontinue products at any time without notice.

3. ORDERS

Placing an order constitutes an offer to purchase.

All orders are subject to acceptance. We reserve the right to cancel or refuse any order at our discretion.

Orders are only confirmed once payment has been processed.

Please review your order carefully before submission, as cancellations may not be possible once confirmed.

4. PRICING AND PAYMENTS

All prices are listed in the applicable currency at checkout.

Prices may change at any time without notice.

Unless stated otherwise, prices do not include shipping, duties, or taxes.

You agree to provide accurate payment information and authorise us to charge the full amount at checkout.

5. SHIPPING AND DELIVERY

Shipping timeframes are estimates only and not guaranteed.

ELVERA is not responsible for delays caused by carriers, customs, or external factors.

Risk of loss transfers to you once the item has been dispatched.

6. RETURNS AND EXCHANGES

All purchases are subject to our Refund Policy.

Due to the nature of luxury goods, returns may be limited. Please review product descriptions carefully before purchasing.

7. INTELLECTUAL PROPERTY

All content on this site — including branding, logos, images, text, and design — is the property of ELVERA and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

8. THIRD-PARTY SERVICES

We may use third-party tools or services to operate our store.

These are provided “as is” and we are not responsible for their performance or content.

9. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our Services, you consent to the collection and use of your information as outlined.

10. FEEDBACK AND REVIEWS

Any reviews, comments, or feedback you provide may be used by ELVERA for marketing or operational purposes.

You confirm that any content submitted is accurate and does not infringe on third-party rights.

11. ERRORS AND INACCURACIES

We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.

12. PROHIBITED USES

You may not use our Services:

  • For unlawful purposes
  • To infringe on intellectual property
  • To distribute harmful or misleading content
  • To interfere with the operation of the website

We reserve the right to terminate access if these terms are violated.

13. TERMINATION

We may suspend or terminate your access to our Services at any time without notice.

14. DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind.

We do not guarantee uninterrupted or error-free use of our Services.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, ELVERA is not liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

16. INDEMNIFICATION

You agree to indemnify and hold ELVERA harmless from any claims arising from your use of the Services or breach of these Terms.

17. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

18. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.