PRIVACY POLICY

ELVERA
Last updated: 28/03/2026

DISCRETION, BY DESIGN

At ELVERA, privacy is part of the experience.

This policy outlines how we collect, use, and protect your information when you interact with us — whether browsing, purchasing, or connecting with our brand.

By using our site, you agree to the practices outlined below.

WHAT WE COLLECT

We collect only what is necessary to deliver a seamless experience.

This may include:

  • Personal details — name, email, phone number, billing and shipping address
  • Payment information — securely processed through our payment providers
  • Account details — login credentials and preferences
  • Transaction history — purchases, returns, and interactions
  • Communications — messages, enquiries, or support requests
  • Device & usage data — IP address, browser type, and how you interact with our site

HOW WE COLLECT IT

Information is collected:

  • Directly from you — when you place an order, create an account, or contact us
  • Automatically — through cookies and website interactions
  • Through trusted partners — such as payment processors and platform providers

HOW WE USE YOUR INFORMATION

Everything we collect serves a purpose — to refine your experience.

We use your information to:

  • Process and fulfil your orders
  • Provide customer support and communication
  • Personalise your shopping experience
  • Improve our website, products, and services
  • Send updates, offers, and brand communications (you can opt out anytime)
  • Maintain security and prevent fraud
  • Comply with legal obligations

SHARING YOUR INFORMATION

We keep things considered — and only share where necessary.

Your information may be shared with:

  • Service providers — payments, shipping, analytics, and support
  • Platform providers — our store is powered by Shopify
  • Marketing partners — for tailored advertising and campaigns
  • Legal authorities — where required by law

We do not sell your personal information.

SHOPIFY & PLATFORM USE

ELVERA operates using Shopify.

This means some of your data is processed through Shopify to support transactions, site functionality, and performance improvements.

Shopify may also use aggregated data across its platform to enhance services.

COOKIES & TRACKING

We use cookies to:

  • Improve site performance
  • Remember your preferences
  • Provide relevant content and advertising

You can adjust cookie settings through your browser at any time.

YOUR RIGHTS

You remain in control of your information.

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Opt out of marketing communications
  • Request a copy of your data

To exercise any of these rights, contact us directly.

SECURITY

We take reasonable measures to protect your information.

However, no system is completely secure. We recommend using secure networks and protecting your login details.

RETENTION

We retain your information only as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes

THIRD-PARTY LINKS

Our site may contain links to external platforms.

We are not responsible for their privacy practices and recommend reviewing their policies separately.

CHANGES TO THIS POLICY

As ELVERA evolves, so may this policy.

Any updates will be reflected here. Continued use of our site indicates acceptance of those changes.