SHIPPING POLICY
ELVERA
DELIVERED WITH INTENTION
At ELVERA, every order is handled with care — from confirmation to delivery.
This policy outlines how your order moves from us to you, clearly and without complication.
ORDER PROCESSING
Orders are prepared promptly and with attention to detail.
- Orders are typically processed within 12 hours of being placed
- Once processed, dispatch occurs within 1–3 business days
- Processing times exclude weekends and public holidays
This timeframe allows us to carefully prepare each piece before it leaves us.
SHIPPING & DELIVERY
Delivery timelines vary depending on your location and the shipping option selected at checkout.
Estimated delivery times are provided at checkout and begin once your order has been dispatched.
While we aim to meet these timeframes, delays may occasionally occur due to factors outside our control — including carrier delays, customs processing, or peak periods.
TRACKING
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Tracking updates may take up to 24 hours to appear after dispatch.
SHIPPING COSTS
Shipping rates are calculated at checkout based on:
- Your delivery location
- The shipping method selected
Any applicable duties, taxes, or customs fees are the responsibility of the customer unless stated otherwise.
ADDRESS DETAILS
We recommend reviewing your shipping details carefully at checkout.
ELVERA is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If an order is returned due to incorrect details, reshipping costs will be the responsibility of the customer.
DELAYS OR LOST ITEMS
If your order appears delayed or lost, please contact us and we will assist.
Once your order has been handed to the carrier, delivery timelines fall under their control — however, we will always work with you to resolve any issues where possible.
Handled with care.
Delivered with intention.
This is ELVERA.